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e-Business Manager Frequently Asked Questions
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If you have e-Business Manager questions you want answered or issues you
need resolved, just email us via the Contact Us
page on this website. We are looking to expand this section, so please email
us your questions.
Sage has an on-line Forum, SageTalk, where you may be able to get answers from other e-Business MAnager users.
Follow this link to SageTalk:
http://support.sagesoftwareonline.com/besttalk
There is a registration link on this page as well.
FYI, this Oddcast Avatar can be added to your e-Business Manager templates to enhance
your users experience! Visit
http://www.sitepal.com!
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I encourage my customers to save a favorites link to my e-Business Manager site. Now that I have upgraded to version 4.10 all those favorites have to change. I'm afraid I'm losing business because the end-user just thinks I'm down!
How can I make the old e-Business Manager URL work in the new version?
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Sage e-Business Manager URL's prior to version 4.10 points to programs that no longer exist. End-users with a Favorite link to the old program will think you are down! To make the old links work in the current version of e-Business Manager, we have to put those programs back, but make them run the new programs.
The 'forwarding' version of IWWIAA and IWWIDA are in the download listed below. Once you put these two programs in your IW directory, the end user will get to the new site with their old link.
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Redirect Old URLs
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eBM Forwarding Programs
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E-Business Manager does not have a back button on the Item Detail page.
How do I add a Back button?
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A button can be placed on the page using JavaScripts History object.
Add this code:
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I want to show my customers how much they are saving off retail.
Can you show me how to display the Inventory Retail Price?
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Most fields in the Inventory Masterfile are available to e-Business Manager. The field names change from version to version. In MAS 90 (MAS 200) version 3.71 and 4.05 the field you want to display is ~~IM1[4]~~. In version 4.10 and later the field is ~~im1.suggestedRetailPrice~~. Add the following code to your template and the item price will appear like this: 99.95.
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I do not have an SSL Certificate. I changed all my Web Menu Selections to not require SSL. E-Business Manager still tries to use an SSL page in the B2C shopping cart.
How can I get past this issue so I can do a demo for my customer?
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The SSL prefix is hard coded on a B2C Shopping Cart page, so changing the settings in MAS 90 (or MAS 200) won't help. You need to edit the first shopping cart template (SC_Step1.HTM) and change the prefix used to launch the next template.
MAS 90 or MAS 200 Prefix to Change
| Version | Search for | Change to | | 3.71 | ~~SSL_Pffx$~~ | ~~NoSSL_Pffx$~~ | | 4.05 | ~~SSL_Pffx$~~ | ~~NoSSL_Pffx$~~ | | 4.10 | ~~%TemplateSvc'SSLPrefix$~~ | ~~%TemplateSvc'StandardPrefix$~~ |
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My customer has an issue with inventory items showing up on multiple web pages.
How can I fix this?
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This has been an issue in e-Business Manager for quite some time. It has to do with the Internet Enabled checkbox in Inventory Maintenance. When selected, the category records can be written to a file, but when it is de-selected, the category records are not removed. The PDF below describes the issue in detail.
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Pagination Error Resolution
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My customer has an 'Add to Cart' button for each inventory item displayed in e-Business Manager. Out of the box, the user has to enter a quantity for the item and then press the 'Add to Cart' button for that item. Can't the system ASSUME that they want to purchase one of my items even if they leave the quantity at zero?
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This can be easily accomplished with a change to a javascript function in your e-Business Manager template. The function is called submitItem() and is found in different files based on your version of MAS 90.
| Version 3.71 | products_nt2_single.htm | | | products_nt2_single2.htm | | | Version 4.05 | iwwiab.js | | Version 4.10 | common.js |
As soon as the user presses the 'Add to Cart' button, the quantity will change to 1. (Only if the quantity was a zero.)
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Customers type name and address information in their own way; upper case, lower case and sometimes a mix of both.
Can I just change it all to upper case?
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Add the upCase function, listed below, to the top of the second shopping cart page, usually SC_Step2.HTM. The function goes inside the script tags. Then for each end-user input you want to be uppercase, add a call to this function. An example is shown in the code section. The onBlur executes whenever the user leaves the input field, and the text gets changed to upper case.
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E-Business Manager automatically links the Item Number (or image) to the item detail page. My customer also wants the description to link to this page.
How can I set this up?
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In e-Business Manager version 4.10 and above, search for the description field, ~~ItemDescription$~~, in your product listing page. (For example, your product listing page might be "Products_NT2_Multi.HTM".) Replace ~~ItemDescription$~~ completely with the code listed below. (The example above works for version 4.10. If you have version 4.05 or earlier, substitute ~~IT3$(1,16)?X~~ in place of ~~IT_Item.ItemCode$~~.)
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My customer wants to add another field from Item Maintenance to the product listing page.
How can I add data to their templates?
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MAS 90 data can be added to e-Business Manager fairly easily, once you know where to look. The PDF below describes the issue in detail.
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Add Columns to Template
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My customer wants to change the template based on User Type.
How do I tell the difference between a B2B abd a B2C user?
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There is a system variable you can use to make changes in the template based on User Type. The PDF below describes the issue in detail.
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Using e-Business Manager User Types
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My customer used Custom Office to require a UDF in Sales Orders. Now e-Business Manager cannot post an order.
How can I add that field to e-Business Manager?
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MAS 90 4.10 brought e-Business Manager to the new business logic framework. That means that e-Business Manager uses the business objects in the Sales Order module to create internet orders.
If you've added User Defined Fields to the Sales Order tables, and made those fields required, e-Business Manager will fail. Since it does not know about those required fields, it will error out with a "Required Fields Missing or Invalid" error.
If you want to add those Sales Order UDF's to e-Business Manager so your users won't get that error, follow the directions under Template Documentation.
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I want a search button on my main page that will display new inventory items from my system.
How can I create a button that returns items with descriptions starting with '2008'?
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MAS 90 has a search feature that will search for item descriptions starting with 2008, but the end user would have to type in 2008 and press the submit button. We just need to look at that code and create another form on our page that follows the search features logic.
Place the following code on your MAS 90 3.7X to 4.05 e-Business Manager template. Play with the values and test results.
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How do I automatically re-direct users from my main site to my e-Business Manager site on another server?
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You could add a menu selection to send the user to another site, but sometimes that's not good enough. For example, you pay Sage to host eBM on their servers and you want to advertise a link to eBM. You really don't want to advertise a bestSoftwareHost.com address. You want to advertise a link on your site that automatically transfers to the Sage site. Here's how!
The code listed below could be the only code on the re-direct page. Substitute www.eBM.com with your host site.
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